Privacy Policy
Last updated: Nov 5, 2026
Smart AV Inc. (“Smart AV”, “we”, “us”, or “our”) respects your privacy and handles your personal information in line with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you. It applies when you visit smartav.ca, contact us, request a consultation, or become a residential or commercial client.
Information We Collect
We collect information you give us, information created when you work with us, and limited information collected automatically on our website.
Information you provide
- Your first and last name, email address, and phone number
- The details you include in a message or consultation request
- Information you share when you call, email, or message us
Client and project information
- Your service address and billing details
- Details about your property, project requirements, and installed systems
- Service history, support requests, and related correspondence
Information collected automatically
- Your IP address, browser type, and device type
- The pages you visit and how you reached our website
- Information collected through cookies and similar technologies, as described below
How We Use Your Information
We use personal information only for purposes a reasonable person would consider appropriate, and we collect only what we need for those purposes.
- Respond to your inquiries and provide consultations and quotes
- Design, install, program, and support your systems
- Schedule work, process payments, and manage our client relationship
- Send service-related messages about your project or system
- Operate, secure, and improve our website
- Measure and improve our advertising
- Meet our legal, accounting, and regulatory obligations
Consent. We collect, use, and share personal information with your consent, except where the law permits otherwise. You may withdraw consent at any time, subject to legal or contractual limits. Withdrawing consent may affect our ability to provide some services.
Marketing messages. We send commercial electronic messages only as permitted by Canada’s Anti-Spam Legislation (CASL). You can unsubscribe at any time.
Cookies, Advertising, and Third-Party Services
Our website uses cookies and third-party services to operate, secure, and measure the site and our advertising. Cookies are small files stored on your device.
Your choices. You can block or delete cookies in your browser settings, although some website features may stop working. You can manage personalized Google ads in your Google ad settings and opt out of Google Analytics with the Google Analytics opt-out add-on.
Sharing, Storage, Retention, and Security
We do not sell your personal information. We share it only as needed to run our business and deliver our services.
Who we share with
- Service providers, such as website hosting, email, analytics, advertising, and payment providers
- Manufacturers, suppliers, and subcontractors involved in your project or support
- Professional advisors, such as accountants and lawyers
- Authorities, where the law requires it
- A buyer or successor, if our business is reorganized or sold
Storage outside your province or Canada. Our service providers may store or process information outside Ontario or Canada. That information may be subject to the laws of those places, including lawful access by their authorities.
Retention. We keep personal information only as long as needed for the purposes above, including legal, tax, warranty, and support needs. We then securely delete or anonymize it.
Security. We use reasonable physical, organizational, and technical safeguards to protect personal information. No website or data transmission is completely secure, so we cannot guarantee absolute security.
Your Privacy Rights
You can ask to access or correct the personal information we hold about you, or to withdraw your consent. To make a request, contact us using the details below. We may need to verify your identity, and in some cases the law may limit our ability to fulfill a request.
If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada.
Children's Privacy
Our website and services are intended for adults and businesses. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us so we can delete it.
Links to Other Websites
Our website may link to websites we do not control. We are not responsible for their content or privacy practices.
Changes to This Policy
We may update this policy from time to time. The latest version will always appear on this page with its updated date.